Frequently Asked Questions

BLACK FRIDAY SALE

FRIDAY 29th November 2024, we have 20% off SPRINKLES. Excludes Sampler Packs. Ends MIDNIGHT. Please note due to an increase in orders, processing times may take longer than usual.

Custom orders

We aren’t currently taking custom orders..

Postage

• FREE Standard Post when you spend $100+ use code FREESHIP at checkout. Orders for a maximum of 4kg only.
• Standard Post with tracking: $9.95 (2-7 business days depending on your location)
• Express Post with tracking: $12.95 (1-3 business days depending on your location)
• Signature on Delivery additional $2.95
• Canberra local pick up available from Moncrieff Wednesday-Sunday. Please allow 1-2 business days for processing.

Processing Times

We aim to post your sprinkles ASAP but please note our processing times are currently 1 - 4 business days - this includes express post orders! Express post does not mean your order will be posted faster, it just means the type of shipping method. These processing times may vary during peak periods.

URGENTLY need your sprinkles? PLEASE contact us or email us at hello@fairydustsprinkles.com.au and we will do our best to get them in the mail immediately. If you don't contact us though, we'll assume you're happy for them to be sent within our processing times.

Please note, if you select a postage option without signature on delivery, Australia Post may leave your parcel unattended at your address. Once Australia Post marks your parcel as ‘DELIVERED’ we cannot be held responsible for parcels that are claimed as lost. We strongly encourage ‘signature on delivery’ or suggest choosing to collect your order from a Parcel Locker/Parcel Collect location if you will not be at home to receive your parcel.

Once your order has been posted, you’ll receive an Australia Post tracking number to track your sprinkles via Australia Post.

Local Pick Up

If you live in, or are visiting the Canberra area, we're happy for you to pick up your order.

Pick up is available from Moncrieff, WEDNESDAY-SUNDAY between 9am-6pm. Please select ‘Canberra Local Pick Up’ as your postage option and we will contact you to arrange a day/time for collection. Please allow 1-2 business days for processing.

Pick up also available on the Sapphire Coast from Millingandi - please contact us to find out when collection will next be available as it varies.

International Shipping

We currently don’t offer international shipping.

Sample Sprinkles

Purchase any TWO sprinkle packets from our signature, confetti, 100s & 1000s or seasonal range in one transaction and receive a random sample pack of sprinkles. Sample packs can include any of our signature sprinkle mixes, confetti, 100s & 1000s mixes, candy sprinkles, seasonal mixes or new mixes coming out. They range from 2-15g and are randomly selected but if you’re a repeat customer we always try to add something you’ve never tried before.

Care Instructions

Sprinkles are best stored sealed in their original packet or an air tight container, and stored in a cool, dark location away from moisture. If sprinkles are stored correctly, they will last well past their best before date!

Our sprinkles usually have a best before date of 10+ months except for items marked clearance.

Sprinkles do not last for extended periods on moist baked goods or when placed inside a refrigerator; they can go soft and the colour may bleed. Sprinkles are best added to baked goods within a few hours before serving.

We always recommend to give your sprinkle packet a gentle stir before using as some smaller sprinkles may settle at the bottom.

Acrylic rollers and moulds: Hand wash only in warm soapy water. Best if let to air dry.

Product Information

We source premium sprinkles from all over, locally and internationally, and then take the time to design each and every one of our sprinkle mixes.

We add each ingredient in our sprinkle mixes individually to every packet, (no bulk mixing here!) and lovingly hand mix them in small batches.

We hand-colour quite a few of our sprinkles so if we can’t find a sprinkle colour and type we’re after, we’ll colour it ourselves.

Occasionally the colour/s may vary slightly to another packet or to the photos. If you purchase more than one packet of the same type however, we'll ensure you receive packets of the same batch.

We always try to ensure our sprinkle photos represent the true colours of our sprinkle mixes. We photograph using only natural light and never add filters, but please note, due to variations in monitors and browsers, sprinkle colours may appear slightly different.

On some occasions, batches may differ from previous ones if we have to change the type of sprinkle used. Photographs will always represent the current batch available.

All ingredients are listed on the reverse sprinkle packet label. Please see individual product descriptions for allergy advice.

All of our sprinkle mixes are prepared and packaged with equipment that may come into contact with GLUTEN, EGGS, DAIRY, SOY, and NUTS

All sprinkles are edible, and come in a resealable packet.

Please be aware that some sprinkles may cause a choking hazard and are quite hard to bite. Please be mindful when consuming, and giving to small children. Store packets well out of the reach of children - sprinkles are pretty and very tempting to little hands!

Vegan: Most of of sprinkles contain shellac/confectioner’s glaze (E904) so unfortunately are NOT vegan. Some of our confetti and 100s & 1000s range are vegan however. Please see individual descriptions for details.

Returns Policy

We cannot accept returns due to food safety regulations. We inspect every packet/container of sprinkles before packing your order to ensure they leave in perfect condition, and wrap orders in bubble satchels or boxes to ensure they arrive safely. We cannot be held responsible for mishandling by Australia Post. Please photograph any damage and contact Australia Post in the first instance for them to lodge an investigation.
Please contact us or email hello@fairydustsprinkles.com.au if you have any concerns.

Order Cancellation

We allow for order cancellation within 24 hours of ordering unless your order has already been marked as shipped within this time. Orders may be subjected to a 20% cancellation/restocking fee if requested after 24 hours.